SHIPPING AND RETURNS

Custom  made, ready to be shipped in 10-20 working days.

Items must be returned within 30 days of purchase in their original condition, without any damage or signs of wear. 

The return must also include: the packaging in its original condition: box, jewelry rock, care cloth, along with the receipt & guarantee certificate that lists the date of purchase.

 

Return shipping costs must be covered by the customer. 

 

Online purchases can be exchanged in store or refunded within 5 days from the return receipt.

Personalized items are final sale. 

Please contact info@joule-project.com for assistance.